Terms Of Service

Effective date: September 23, 2026 · Last updated: September 23, 2026

These Terms of Service ("Terms") are an agreement between you and SmileNova Teeth Whitening LLC ("SmileNova," "we," "us"). They cover our website (thesmilenova.com), our text messaging program, and our services at 861 N. Higley Road, Suite B-114, Gilbert, Arizona 85234. By booking, buying, texting us or using our website, you agree to these Terms and our Privacy Policy.

1. Our services

  • SmileNova provides cosmetic teeth whitening. We are not a dental practice, our services are not dental or medical treatment, and our technicians are not dentists.
  • Before your first service, you'll review and sign our Client Consent Form, which explains the treatment, its risks and who is eligible. That form is part of these Terms.
  • Results vary from person to person. We don't guarantee a specific shade or result.
  • Before each service, tell us about tooth sensitivity, recent dental work, crowns or veneers, gum problems, pregnancy, allergies, or anything else that could affect your treatment. We may decline or stop a service if we believe it isn't safe or suitable for you.
  • If you have concerns about your oral health, see a dentist.

2. Eligibility

Our services aren't available to children under 12. You must be at least 18 to book or buy services on your own. Clients aged 12 to 17 need a parent or legal guardian to sign the Client Consent Form and be present for the appointment.

3. Booking, cancellations and no-shows

  • Appointments are confirmed only when you receive a booking confirmation from us.
  • To cancel or reschedule without a fee, give at least 24 hours' notice by text, phone, email or online.
  • Cancellations with less than 24 hours' notice and no-shows are subject to a $25 fee. This applies to all appointments, including those booked with package or membership sessions.
  • A missed appointment counts as a no-show. If you arrive too late for us to complete your service, we may need to reschedule, and the appointment will count as a no-show.

4. Prices, promotions and discount codes

  • Prices are listed on our website and booking page and may change without notice. The price in your booking confirmation is the price you'll pay.
  • Unless a promotion says otherwise: first-visit offers are for new clients only; limit one discount per client; discounts can't be combined; codes have no cash value; and we may end a promotion at any time.
  • If a price or offer is shown in error (on our site, in an ad, or in a text message), we'll let you know and correct it before you pay.

5. Packages and memberships

  • Packages and memberships are prepaid and non-refundable, including unused sessions.
  • They're for the purchasing client only and can't be transferred unless we agree in writing.
  • Package sessions don't expire.
  • Memberships renew automatically each billing period until you cancel. You can cancel at any time by text, email, phone or in the studio. To stop your next payment, cancel at least 1 day before your billing date. Payments already billed aren't refunded.

6. Refunds

  • Completed services are non-refundable.
  • Prepaid packages and memberships are non-refundable (see Section 5).
  • Not happy with your results? Contact us within 7 days of your appointment. We'll review it with you and, at our discretion, may offer a complimentary touch-up or studio credit.
  • Can't continue for medical reasons? If a doctor or dentist advises you to stop whitening, contact us. At our discretion, we may convert your remaining package sessions to studio credit or pause your membership.
  • Billing errors (such as a duplicate charge) will be refunded to your original payment method.
  • If you have a billing concern, please contact us before disputing a charge with your bank so we can resolve it quickly.

7. Text Messaging Terms

  • Program: SmileNova Texts. We send appointment confirmations and reminders, replies to your questions (some of which may be automated or AI-assisted), and, if you've agreed, marketing messages such as offers and promotions.
  • How you join: by checking the consent box or submitting a form that includes our text-consent language, by texting us first, or by agreeing in the studio.
  • Consent is not a condition of any purchase.
  • Frequency: varies. Msg & data rates may apply.
  • Opt out: reply STOP to any message, or tell us any other reasonable way. You'll get one confirmation text and no further messages unless you rejoin.
  • Help: reply HELP, email hello@thesmilenova.com, or call (480) 999-3787.
  • Carriers are not liable for delayed or undelivered messages.
  • We handle your mobile information as described in our Privacy Policy. Mobile information will not be sold or shared with third parties for promotional or marketing purposes.

8. Automated and AI-assisted messages

  • Some of our text messages are sent or drafted using automated and AI-assisted tools. You can ask for a team member at any time.
  • Automated replies can make mistakes. They're general information, not dental or medical advice.
  • A booking, price or offer is final only when it appears in your booking confirmation or is confirmed by our team.

9. Photos and reviews

We take before-and-after photos only with your permission. We'll use them in marketing only if you give separate written consent, which you can withdraw for future use at any time.

10. Website use

You may use our website for personal, lawful purposes only. All website content, including text, images, logos and the SmileNova name, belongs to SmileNova or its licensors and may not be copied without permission.

11. Disclaimers and limitation of liability

To the fullest extent allowed by law, our website and services are provided "as is," and SmileNova is not liable for indirect, incidental or consequential damages. Our total liability for any claim related to a service is limited to the amount you paid for that service. Nothing in these Terms limits liability that can't be limited under Arizona law.

12. Disputes and governing law

If you have a problem, contact us first. Most issues can be resolved quickly. These Terms are governed by Arizona law. Any dispute that can't be resolved informally will be handled in the state or federal courts in Maricopa County, Arizona, except that either party may use small claims court.

13. Changes to these Terms

We may update these Terms. The "Last updated" date shows when they last changed. Continuing to use our services after an update means you accept the new Terms.

14. Contact us

SmileNova Teeth Whitening LLC · 861 N. Higley Road, Suite B-114, Gilbert, AZ 85234 · hello@thesmilenova.com · (480) 999-3787